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Exam MB-230 topic 4 question 10 discussion

Actual exam question from Microsoft's MB-230
Question #: 10
Topic #: 4
[All MB-230 Questions]

You are configuring a queue in Omnichannel for Customer Service for a call center.

You need to complete the queue configuration using the minimal number of actions.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. Configure the mailbox for the queue
  • B. Set the record creation and update rules for the queue
  • C. Set the queue priority for the queue
  • D. Enable the queue for auto work distribution
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Suggested Answer: CD 🗳️
by Kratinhos at July 12, 2023, 2:49 p.m.

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Kratinhos
11 months, 2 weeks ago
I'd say A, D
upvoted 1 times
Kratinhos
10 months, 2 weeks ago
Sorry, Just realised its a call center not an email support so would say provided answers are correct
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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