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Exam MB-230 topic 6 question 7 discussion

Actual exam question from Microsoft's MB-230
Question #: 7
Topic #: 6
[All MB-230 Questions]

You are configuring Dynamics 365 Customer Service workspaces.

Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions.

You need to configure the simplified navigation experience.

What should you do?

  • A. Run the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.
  • B. Enable the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.
  • C. Configure the settings in the Agent Experience area of the Customer Service Hub.
  • D. Configure the settings in the administration console.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by Kratinhos at July 13, 2023, 2:37 p.m.

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Net_IT
8 months, 3 weeks ago
I think the answer is correct. Answer C is misleading because they talk about 'Customer Service Hub' and not about 'Customer Service admin center'.
upvoted 1 times
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Kratinhos
10 months, 4 weeks ago
Need to enable productivity tools, C: https://learn.microsoft.com/en-us/dynamics365-release-plan/2021wave2/service/dynamics365-customer-service/agent-experiences
upvoted 1 times
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