Exam MB-230 topic 1 question 54 discussion

Actual exam question from Microsoft's MB-230

Question #: 54
Topic #: 1

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A customer service manager needs a new business process flow to manage support for a product rollout for bicycles. There are two bicycle models: standard and high performance.

Support representatives must be able to:

• Specify the model of the bicycle.
• Capture comments from customer support issues if the bicycle is the high-performance model.

You need to create the business process flow.

What should you configure for each requirement? To answer, select the appropriate options in the answer area.

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Suggested Answer:

by Sum12321 at July 22, 2023, 8:17 a.m.

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Sum12321

Highly Voted 1 year, 3 months ago

For the first part, should it not be Subjects only ? "using the subject hierarchy, you can classify service cases to quickly provide service to your customer" Ref: https://learn.microsoft.com/en-us/dynamics365/customer-service/create-manage-subject-tree?tabs=customerservicehub

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businesselements1

Most Recent 9 months, 1 week ago

For me categories are only linked to Knowledge management and not to cases. Am I wrong? First one should be subjects only. For the second one I am not sure

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cAMP

1 year ago

I'm puzzled about this one. What does category or subject have to do with making a comment field visible/required for a particular product?

upvoted 2 times

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Exam MB-230 topic 1 question 54 discussion

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Sum12321

businesselements1

cAMP

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