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Exam MB-230 topic 1 question 24 discussion

Actual exam question from Microsoft's MB-230
Question #: 24
Topic #: 1
[All MB-230 Questions]

A company implements Dynamics 365 for Customer Service. You are assigned a case.
You accidently close the case before completing your work.
You need to ensure that you can continue to work on the case.
What should you do?

  • A. Reassign the case
  • B. Reactivate the case
  • C. Clone the case
  • D. Change the status reason to In Progress
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by SoMuchConfusion at Jan. 8, 2020, 11:56 p.m.

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SoMuchConfusion
Highly Voted 3 years, 10 months ago
Hopefully nobody gets this one wrong on the test!
upvoted 17 times
wildflower
3 years, 7 months ago
it's B
upvoted 3 times
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PapiChulo
1 year, 9 months ago
lol if you got this wrong.....then you need to leave this exam prep and start actually learning. If you're reading this, please take the time to go mess around in a sandbox account.
upvoted 2 times
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Vin22CRM
Most Recent 7 months, 2 weeks ago
B is correct
upvoted 1 times
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WASSIM2020
8 months, 1 week ago
Selected Answer: B
B is correct
upvoted 1 times
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lilavi
1 year, 11 months ago
on exam 27.11.21
upvoted 4 times
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[Removed]
3 years, 4 months ago
This would be giving away points for free haha. Answer is correct - B - Reactivate the case
upvoted 2 times
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Xun
3 years, 8 months ago
B is correct
upvoted 3 times
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Bird
3 years, 8 months ago
Should it be D?
upvoted 1 times
wildflower
3 years, 7 months ago
now, the case needs to be activated again to set it to in progress
upvoted 1 times
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Julzig
3 years, 8 months ago
another badly worded question. "Close" the case implies you just close the page/screen. they should say "Resolve" the Case.
upvoted 3 times
PapiChulo
1 year, 9 months ago
agreed lol. I thought the same thing when reading the question
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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