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Exam MB-230 topic 2 question 15 discussion

Actual exam question from Microsoft's MB-230

Question #: 15
Topic #: 2

HOTSPOT -
You are a Dynamics 365 for Customer Service administrator.
Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs).
You need to configure SLAs based on the requirements.
Which type of SLAs should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Suggested Answer:

by SoMuchConfusion at Jan. 9, 2020, 6:27 a.m.

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Adriano1

Highly Voted 2 years, 4 months ago

Last option "Configure KPI warnings and warning action" I think it's true for both standard and enhanced SLAs. "-Add success actions to an SLA. For example, you may want to send communications internally or outside your organization when the SLA has succeeded. Success actions are initiated only when the success condition is met on time, not when it is breached." Failure and Warning Actions are available for both.

upvoted 13 times

mateo

2 years, 2 months ago

I agree, last option should be "Both standard and enhanced SLA". Reference: https://nishantrana.me/2014/10/29/differences-between-standard-sla-and-enhanced-sla-in-crm-2015/

upvoted 6 times

wildflower

2 years, 2 months ago

nice so the answer is both, enhanced, both then?

upvoted 2 times

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lakshmi

Highly Voted 2 years, 2 months ago

correct answer should be : both, enhanced, both

upvoted 8 times

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fhqhfhqh

Most Recent 11 months, 3 weeks ago

This question was on the exam.

upvoted 4 times

Nyanne

3 months ago

This is ridiculous.. Standard SLAs are deprecated. Why do they include this on exams still

upvoted 1 times

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RaquelMc

1 year ago

standard is deprecated

upvoted 7 times

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comet

1 year, 3 months ago

Answer should be Both, Enhanced, Both. for the last one(Read Create a standard SLA points.) https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements#create-sla-kpis

upvoted 2 times

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ekmode

1 year, 12 months ago

Answer : Both, Enhanced, Both Ref : Create Standard SLA & Enhanced SLA. https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements#create-sla-kpis

upvoted 4 times

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wildflower

2 years, 2 months ago

both enhanced both?

upvoted 3 times

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SoMuchConfusion

2 years, 5 months ago

Seems correct to me.

upvoted 2 times

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