Exam MB-230 topic 2 question 17 discussion

Actual exam question from Microsoft's MB-230

Question #: 17
Topic #: 2

You are a customer service manager using Dynamics 365 for Customer Service.
You need to restrict support to the products that a customer has purchased.
What should you do?

A. Add the product to the account
B. Add the products to the case
C. Add the products to the customer's entitlement
D. Add the products to the customer

Show Suggested Answer

Suggested Answer: C 🗳️

by SoMuchConfusion at Jan. 9, 2020, 6:38 a.m.

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SoMuchConfusion

Highly Voted 3 years, 11 months ago

This appears correct. For reference, see https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer#associate-a-product-with-the-entitlement. It notes: "If you want the entitlement to apply to a specific product for a customer, associate the product to the entitlement. [...] If you don't add a product, the customer will be entitled to support for all the products."

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