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Exam MB-230 topic 1 question 44 discussion

Actual exam question from Microsoft's MB-230
Question #: 44
Topic #: 1
[All MB-230 Questions]

You are an administrator of a Dynamics 365 Customer Service system for a computer support company.

Team members must handle cases as follows:

• A case for a new customer follows a different process than for a returning customer.
• A case for a returning customer who has a contract follows a different process than for a customer who is pay as you go.
• All cases must be researched and resolved.
• Cases must be handled in a manner that is simple to maintain.

You need to ensure that all team members follow the same process for handling cases.

What should you do?

  • A. Create a business process flow that branches.
  • B. Create two different forms and a business process flow for each type of customer.
  • C. Create a Power Automate flow that branches.
  • D. Create two different queues for the different types of customers.
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Suggested Answer: A 🗳️
by Stani at Sept. 15, 2023, 10:56 a.m.

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Stani
8 months, 3 weeks ago
On exam 15/09/2023. I agree with the provided answer.
upvoted 4 times
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