Exam MB-230 topic 3 question 16 discussion

Actual exam question from Microsoft's MB-230

Question #: 16
Topic #: 3

HOTSPOT
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You are implementing Dynamics 365 Customer Service Workspaces for your company’s help desk without additional software.

Help desk representatives must be able to open multiple sessions. The configuration has the following requirements:

Ensure each helpdesk representative has the same user experience when logging into the application.
Customer records must automatically open when a helpdesk representative opens a case.

You need to configure the help desk settings.

What should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:

by Net_IT at Sept. 16, 2023, 6:51 a.m.

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b2fcd03

8 months, 2 weeks ago

App profile manager: Removed as of April 2023. https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/deprecations-customer-service

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Net_IT

1 year, 7 months ago

Looks correct, but functionality is deprecated. 1. https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/app-profile-manager#assign-templates-and-enable-productivity-pane-and-channels 2. https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/session-templates

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Exam MB-230 topic 3 question 16 discussion

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b2fcd03

Net_IT

SY0-701