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Exam MB-230 topic 7 question 11 discussion

Actual exam question from Microsoft's MB-230
Question #: 11
Topic #: 7
[All MB-230 Questions]

You are customizing an Omnichannel for Customer Service implementation.

You need to configure the escalation process to a human agent.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. In the Power Virtual Agent topic, add the Transfer to agent node.
  • B. Add a context variable in Power Virtual Agents to escalate the conversation.
  • C. Select a context variable in Omnichannel and update the information from Power Virtual Agents.
  • D. Add a bot user to the Omnichannel queue.
  • E. Set the operating hours to escalate a conversation.
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Suggested Answer: ABD 🗳️
by Anks123 at Sept. 18, 2023, 4:38 p.m.

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Anks123
8 months, 3 weeks ago
It should be C instead of B. https://learn.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
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