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Exam MB-230 topic 2 question 25 discussion

Actual exam question from Microsoft's MB-230
Question #: 25
Topic #: 2
[All MB-230 Questions]

A customer’s entitlement is not available to assign to a case.

You need to determine the cause of the customer’s issue.

What are two possible reasons for the issue? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  • A. The entitlement is active
  • B. The entitlement is in waiting status
  • C. The entitlement is expired
  • D. The entitlement was renewed
  • E. The entitlement is set as the default
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Suggested Answer: BC 🗳️
by AppleDash at Oct. 21, 2023, 7:57 p.m.

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AppleDash
8 months ago
correct. https://learn.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer?tabs=customerserviceadmincenter
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