Exam MB-230 topic 2 question 43 discussion

Actual exam question from Microsoft's MB-230

Question #: 43
Topic #: 2

You are a Dynamics 365 Customer Service administrator.

Your company provides standard support contracts for a total of 20 hours of support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents.

You need to set up an entitlement template for the standard support.

What should you configure?

A. Set the value of the Total Terms field for an entitlement to 50. Set the entitlement channel option to Email.
Set the value of the Total terms value to 20.
B. Set the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement channel option to Email.
C. Set the value of the Total terms field for an entitlement to 20. Set the entitlement channel option to Email. Set the value of the Total terms field to 0.
Add the Phone option.
Set the value of the Total Terms field to 10.
D. Set up an entitlement record for each account. Set the value of the Total Terms field to 20. Set the entitlement channel to Web.
Set the value of the Total Terms field to 20.

Show Suggested Answer

Suggested Answer: B 🗳️

by AppleDash at Oct. 22, 2023, 1:21 p.m.

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AppleDash

7 months, 4 weeks ago

Correct, also repeat question.

upvoted 2 times

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