Exam MB-230 topic 4 question 21 discussion

Actual exam question from Microsoft's MB-230

Question #: 21
Topic #: 4

HOTSPOT
-

You work for a healthcare company that does not use Azure Active Directory.

You need to escalate conversations to a live agent without using custom code when a customer discusses personal health information.

Which technologies should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Show Suggested Answer

Suggested Answer:

by AppleDash at Oct. 22, 2023, 5:54 p.m.

Comments

Submit Cancel

b2fcd03

10 months, 1 week ago

Topic type = system topic https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-create-edit-topics?tabs=webApp Trigger type = Explicit https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off

upvoted 3 times

Nyanne

2 months, 4 weeks ago

Thanks for sharing. Your answers seem right. System topic, because user topic does not exist. Explicit - because we need to set an explicit trigger to escalate for when the person shares health related information.

upvoted 1 times

...

AppleDash

1 year, 8 months ago

Look correct.

upvoted 1 times

...