Exam MB-230 topic 4 question 21 discussion

Actual exam question from Microsoft's MB-230

Question #: 21
Topic #: 4

HOTSPOT
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You work for a healthcare company that does not use Azure Active Directory.

You need to escalate conversations to a live agent without using custom code when a customer discusses personal health information.

Which technologies should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:

by AppleDash at Oct. 22, 2023, 5:54 p.m.

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b2fcd03

1 year ago

Topic type = system topic https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-create-edit-topics?tabs=webApp Trigger type = Explicit https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off

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Nyanne

4 months, 3 weeks ago

Thanks for sharing. Your answers seem right. System topic, because user topic does not exist. Explicit - because we need to set an explicit trigger to escalate for when the person shares health related information.

upvoted 1 times

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AppleDash

1 year, 10 months ago

Look correct.

upvoted 1 times

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