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Exam MB-230 topic 4 question 53 discussion

Actual exam question from Microsoft's MB-230
Question #: 53
Topic #: 4
[All MB-230 Questions]

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which Feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?

  • A. Real-time customer sentiment
  • B. Forecasting
  • C. AI topic clustering
  • D. AI suggestions
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Suggested Answer: D 🗳️
by Svenn09 at Jan. 24, 2024, 1:08 p.m.

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seri7
8 months, 2 weeks ago
Selected Answer: C
"Topic clustering is enabled by default when you enable historical analytics. Learn how to enable historical analytics in Configure Customer Service historical analytics." https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-topics-clustering-cases-cs
upvoted 3 times
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CRM_Dynamics
1 year, 4 months ago
"Topic clustering is enabled by default when you enable historical analytics." https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-topics-clustering-cases-cs
upvoted 3 times
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Svenn09
1 year, 6 months ago
Seems correct https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-cs-historical-analytics-csh?tabs=customerserviceadmincenter
upvoted 1 times
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