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Exam MB-230 topic 1 question 50 discussion

Actual exam question from Microsoft's MB-230
Question #: 50
Topic #: 1
[All MB-230 Questions]

You are implementing a help desk system that enables users to submit cases by using telephone or email.

You need to ensure that cases are classified correctly.

What should you do?

  • A. Configure relevance search.
  • B. Configure categorized search.
  • C. Create security roles by support function. Assign the security role to users.
  • D. Modify the subject tree.
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Suggested Answer: D 🗳️
by businesselements1 at Jan. 30, 2024, 1:30 p.m.

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ErikBlaat
6 months, 1 week ago
Selected Answer: D
D. The other answers have nothing to do with classifying cases.
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businesselements1
11 months ago
Here is the documentation on the subject: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-manage-subject-tree?tabs=customerserviceadmincenter Answer is correct
upvoted 1 times
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