ExamTopics Logo
Mail Us[email protected]
Menu
Microsoft Discussions
exam questions

Exam MB-230 All Questions

View all questions & answers for the MB-230 exam
Go to Exam

Exam MB-230 topic 2 question 2 discussion

Actual exam question from Microsoft's MB-230
Question #: 2
Topic #: 2
[All MB-230 Questions]

You are using Dynamics 365 for Customer Service.
You need to automate the process of adding cases to a queue.
What should you do?

  • A. Use routing rules
  • B. Use the convert activities functionality with cases
  • C. Use the add to queue button on a case
  • D. Use the Assign button on a case
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by dennyaloor at Feb. 5, 2020, 2:49 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
lifewithbandit
Highly Voted 2 years ago
Routing rules: Routing rules are applied to cases to automatically route them to a specific queue or user. Source: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview-cases
upvoted 6 times
...
dennyaloor
Highly Voted 3 years, 9 months ago
that was easy.
upvoted 5 times
wildflower
3 years, 6 months ago
Is the answer A A. Use routing rules?
upvoted 3 times
Jomyjose
3 years, 1 month ago
yes, it iaA
upvoted 3 times
...
...
...
Vin22CRM
Most Recent 7 months ago
Correct
upvoted 1 times
...
WASSIM2020
7 months, 3 weeks ago
Selected Answer: A
Correct
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago