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Exam MB-230 topic 2 question 2 discussion

Actual exam question from Microsoft's MB-230
Question #: 2
Topic #: 2
[All MB-230 Questions]

You are using Dynamics 365 for Customer Service.
You need to automate the process of adding cases to a queue.
What should you do?

  • A. Use routing rules
  • B. Use the convert activities functionality with cases
  • C. Use the add to queue button on a case
  • D. Use the Assign button on a case
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by dennyaloor at Feb. 5, 2020, 2:49 a.m.

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lifewithbandit
Highly Voted 2 years, 4 months ago
Routing rules: Routing rules are applied to cases to automatically route them to a specific queue or user. Source: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview-cases
upvoted 6 times
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dennyaloor
Highly Voted 3 years, 12 months ago
that was easy.
upvoted 5 times
wildflower
3 years, 10 months ago
Is the answer A A. Use routing rules?
upvoted 3 times
Jomyjose
3 years, 4 months ago
yes, it iaA
upvoted 3 times
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Vin22CRM
Most Recent 10 months ago
Correct
upvoted 1 times
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WASSIM2020
10 months, 4 weeks ago
Selected Answer: A
Correct
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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