A customer service manager wants to find out how agents describe the reasons that customers call in for support. The manager also wants topics to be automated.
You need to ensure that the manager's requirements are met.
What should you configure?
A.
Case age for data mapping and automation of topic by using Power Virtual Agents.
B.
Last interaction for data mapping and automation of topic by using a bot.
C.
Last interaction for data mapping and automation of topic by using Power Virtual Agents.
D.
Case title for data mapping and automation of topic by using a bot.
This section is not available anymore. Please use the main Exam Page.MB-230 Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Nyanne
1 month ago