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Exam MB-230 topic 12 question 1 discussion

Actual exam question from Microsoft's MB-230
Question #: 1
Topic #: 12
[All MB-230 Questions]

HOTSPOT -
You need to select which setting needs to be configured for each setup.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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Suggested Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-skill-routing-create-rating-model
by b2fcd03 at Sept. 20, 2024, 1:39 a.m.

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b2fcd03
8 months, 3 weeks ago
Workstream, bookable resource characteristic type, rating model. Representative speciality is a skill. Rating model is required to indicate degree of proriciency in Spanish.
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