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Exam MB-230 topic 12 question 2 discussion

Actual exam question from Microsoft's MB-230
Question #: 2
Topic #: 12
[All MB-230 Questions]

You need to configure the system to notify managers about unhappy patients.
What should you do?

  • A. Configure Omnichannel Insights.
  • B. Set a routing rule for escalations.
  • C. Change the value of the Monitor real-time customer sentiment option to Yes.
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Suggested Answer: C 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-monitor-real-time-customer-sentiment-sessions
by b2fcd03 at Sept. 20, 2024, 1:44 a.m.

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b2fcd03
8 months, 3 weeks ago
C. Sentiment analysis is enabled by default. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/enable-sentiment-analysis
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