Exam MB-230 topic 1 question 6 discussion

Actual exam question from Microsoft's MB-230

Question #: 6
Topic #: 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then select the queue.
Does the solution meet the goal?

A. Yes
B. No

Show Suggested Answer

Suggested Answer: B 🗳️

by HassanEid9090 at Feb. 27, 2020, 12:10 p.m.

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KrishEXM

6 months, 3 weeks ago

No, the solution does not meet the goal. The Source type should be set to Email, not Service activity, in order to automatically create cases from emails sent to the [email protected] email address. B Correct

upvoted 1 times

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