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Exam MB-230 All Questions

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Exam MB-230 topic 1 question 4 discussion

Actual exam question from Microsoft's MB-230
Question #: 4
Topic #: 1
[All MB-230 Questions]

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Configure Dynamics 365 to automatically send responses to customers when the record is created.
Does the solution meet the goal?

  • A. Yes
  • B. No
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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wildflower
Highly Voted 3 years, 7 months ago
"You need to automatically create cases from emails sent to the [email protected] email address." given solution is NO because it details sending responses to customers which has no relevance to creating case records.
upvoted 18 times
jakub_kangur
2 years, 3 months ago
exacly
upvoted 2 times
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Vin22CRM
Most Recent 7 months, 2 weeks ago
Use ARC Rules
upvoted 1 times
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nishucrm
2 years, 3 months ago
https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-case-from-email
upvoted 3 times
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