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Exam MB-230 topic 8 question 23 discussion

Actual exam question from Microsoft's MB-230
Question #: 23
Topic #: 8
[All MB-230 Questions]

Your company makes use of Dynamics 365 for Customer Service.

You mistakenly close a case that had assigned to you prior to your work being completed. You want to open the case to carry on working on it.

Which of the following actions should you take?

  • A. You should create a new case based on the one that was accidentally closed.
  • B. You should reactivate the closed case.
  • C. You should reallocate the closed case
  • D. You should create a new case and merge it with the closed case.
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Suggested Answer: B 🗳️
by Sai_Vignesh at July 31, 2025, 7:29 a.m.

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Sai_Vignesh
2 days, 5 hours ago
Selected Answer: D
I'm voting for D.
upvoted 1 times
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