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Exam MB-230 topic 8 question 38 discussion

Actual exam question from Microsoft's MB-230
Question #: 38
Topic #: 8
[All MB-230 Questions]

You work in customer support at you company.

You have been tasked with generating the entitlements for your clients in Dynamics 365 for Customer Service.

Which of the following actions should you take?

  • A. You should configure business rules.
  • B. You should configure a business process flow.
  • C. You should configure entitlement channels.
  • D. You should configure routing rules.
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Suggested Answer: C 🗳️
by Sai_Vignesh at July 31, 2025, 7:30 a.m.

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Sai_Vignesh
2 days, 5 hours ago
Selected Answer: D
Not super confident, but I’ll go with D.
upvoted 1 times
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