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Exam MB-230 topic 1 question 9 discussion

Actual exam question from Microsoft's MB-230

Question #: 9
Topic #: 1

DRAG DROP -
You are a Dynamics 365 for Customer Service administrator.
Your company requires a new phone-to-case business process flow for customer service representatives to follow.
The stages are as follows:
1. Verification
2. Acknowledgement and research
3. Resolution
Customer service representatives must send an email to the customer when a case enters the acknowledgement-and-research stage.
You need to create the required business process flow and components.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Suggested Answer:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-process-flow https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/workflow-processes

by newbiecrm at Aug. 22, 2019, 4:49 p.m.

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jofl

Highly Voted 5 years, 1 month ago

I think the correct answer should be: 2,4,3. - The Workflow needs to be on demand to enable the the csr to send the email on demand using the workflow: - The Workflow shouldn't be added "as a global workflow", as you can find in the linked documentation, because when adding the worklfow as global workflow it can only be executed when activating or archiving the workflow, not when entering specific stages. https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-business-process-flow => "Add an on-demand action to a business process flow" => 10. Add a workflow. To invoke a workflow: Regards.

upvoted 46 times

MrEz

8 months ago

create, and then "create and activate" is very confusing which would lead to 2 BPF created but only one activated. I vote for Create and activate workflow on demand, create new bpf, Activate (without create!) or better yet finalize the BPF with all the stages, add wf and activate at the very end.

upvoted 1 times

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Dude

Highly Voted 5 years, 3 months ago

This answer is not correct. The workflow should be set to run on-demand,

upvoted 11 times

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Milo84

Most Recent 1 year, 6 months ago

Ok I agree with the answer but, I could perform the first step as second and the second as first then performance the Third step and the result will be the same. I am not constraint to follow this order of 1st and 2nd step so this question is very tricky…

upvoted 1 times

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Vin22CRM

1 year, 8 months ago

Answer is : 2-4-3

upvoted 1 times

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taphyoe

2 years, 8 months ago

Which is correct answer?

upvoted 2 times

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hxwinchester

3 years, 2 months ago

I think the answers are as stated by majority of the people below. Found this link https://cloudblogs.microsoft.com/dynamics365/it/2017/03/28/business-process-flow-automation-in-dynamics-365/?source=crm hopefully this will support their claims.

upvoted 1 times

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DJ26

3 years, 3 months ago

1. Create a on-demand Workflow (you Cannot ad a child workflow to BPF) 2. Create BPF 3. Ad to Acknowledgement And Research stage. (Global is not the case since you have to run it on the stage entry). 100%

upvoted 4 times

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ryan_hoang4949

3 years, 4 months ago

2-4-3 is correct.

upvoted 2 times

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fhqhfhqh

3 years, 5 months ago

This question was on the exam

upvoted 2 times

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NBExams

3 years, 10 months ago

The answers are correct. It should not be an On-Demand because the question says the workflow should trigger on entering the stage (that means automatically). For On-demand configuration, the workflow gets added as a button on the BPF stage so that the user manually click the button to start/execute the workflow (which means on-demand you are triggering a workflow). Hope this helps.

upvoted 5 times

_WMC_

3 years, 6 months ago

Incorrect - because the workflow shouldn't be added as GLOBAL. Global Workflows are applied when a BPF is Selected, Abandoned, Completed, or Reactivated.... *NOT* when a stage transition occurs. Therefore the last step should be step 3, not step 5

upvoted 1 times

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rohanrai689

4 years, 7 months ago

The given link is not working

upvoted 1 times

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Rocky2

4 years, 7 months ago

Why couldn’t the bpf be created first?

upvoted 3 times

timothy123

1 year, 10 months ago

You can't add a workflow to a bpf that's not created yet.

upvoted 1 times

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wildflower

4 years, 8 months ago

correct answer should be: 2,4,3.

upvoted 1 times

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tanguy7

4 years, 9 months ago

Question says that the CSR should be sending the email. So there is no need to put it as background. It must be on demand.

upvoted 3 times

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Ameen

4 years, 10 months ago

the correct answer 2,4,3. if the workflow is run in the background. you won't need to call it in BPF. will be trigger Automatically.

upvoted 4 times

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TheBinMan

5 years, 2 months ago

I believe the order is box 2, 4, 5. In agreeance wih Dude. The workflows needs to but run-on-demand not background

upvoted 6 times

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newbiecrm

5 years, 4 months ago

I don't think it's the global workflow area: On-demand global processes. When the workflow is dropped onto the Global Workflows area, the workflow is triggered on process activation or process archival (when the status transitions to an applied, completed, reactivated, or abandoned state).

upvoted 2 times

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