Exam MB-230 topic 2 question 10 discussion

the role is actually called CSR Manager

The correct answer is A. The question is about the queue entity, not about the case entity. Answer C will only gives BU security privileges for the queue entity, answer A will have the organisation privilege. Therefor, A is correct. (Although it should say CSR Manager)

Answer is C: Customer Service Representative. Verified in my own trial environment. By Default this role has Org lvl read privileges for Queue and Case.

C. By default, CSR role has organizational level read access to queue table. There is no such role as customer service manager.

I think the option is C, coz - Option A, "Customer service manager," has the privilege to manage queues and queue items, but it does not give the user permission to read queues in child business units. Option B, "Scheduler," is a security role that has privileges to perform scheduling operations for users and resources but does not include the privilege to read queues in child business units. Option D, "System customizer," provides administrative access to customize the system, but it does not include permissions to access queues in child business units. Therefore, the correct option is C, "Customer service representative," which includes read privileges for all queues in the organization, including queues in child business units.

Correct

The answer is A because CS Manager in this question has access to all queues. Also customer service is the parent queue while the rest are each child queue all of which CS Manager has direct access. However, for CSR to have access to records in the queue that he or she does not belong, the record must be shared with him or her by a member of that queue that CSR does not belong.

All queues in the questions indicates access to both public and private queues therefore, the correct answer is A. Customer Service Representative can have access to the queue he or she belongs.

Based on this link it says c is correct https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/security-dev/how-role-based-security-control-access-entities?view=op-9-1#list-of-predefined-security-roles

Correct

I just checked, out of the box, Customer Service Rep security role has only BU level of access to the Queue entity, so this answer couldn't be the correct one. Hence, right answer should be "A. Customer Service Manager"

Correct Answer is A. Checked this in the system and the read privilege on Queues for CSR Manager / Customer Service manager is set to Parent: Child Business Units (The customer service rep is set to business unit)

correct ..... https://docs.microsoft.com/en-us/dynamics365/customer-service/service-manager-guide#:~:text=The%20Service%20Manager%20guide%20helps,entitlements%2C%20and%20customer%20service%20schedules.

Right answer should be C. Both OOB CSR and CSR Manager Roles have Read/Write privileges on Case entity set up in Organization level. But only Customer Service Representative is spelled right. Therefore C

Not sure about this question. No such role with that name