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Exam MB-230 topic 3 question 2 discussion

Actual exam question from Microsoft's MB-230
Question #: 2
Topic #: 3
[All MB-230 Questions]

You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.
You need to ensure that the schedule shows the correct time zone for available customer service hours.
What should you do?

  • A. Set the time zone in each customized schedule.
  • B. Allow the system to automatically convert to each user's time zone when a user signs in.
  • C. Set the time zone in Dynamics 365 personal options.
  • D. Set the time zone to GMT (Coordinated Universal Time) to enable conversion when you sign in.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service-schedule-define-work-hours
by jaimelee at June 17, 2021, 2:23 p.m.

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jaimelee
Highly Voted 2 years, 5 months ago
Tested this one now, upon creating a customer service schedule. there is a option to set the time zone. I will go with the answer A being correct.
upvoted 6 times
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WASSIM2020
Most Recent 9 months ago
Selected Answer: A
A is the correct answer (Tested)
upvoted 1 times
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lilavi
2 years ago
on exam 27.11.2021
upvoted 3 times
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BasmaM
2 years, 2 months ago
why not B?
upvoted 2 times
DemiY
1 year, 4 months ago
A user might be traveling in a different time zone; Or work remotely to support a specific time zone
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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