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Exam MB-230 topic 5 question 5 discussion

Actual exam question from Microsoft's MB-230
Question #: 5
Topic #: 5
[All MB-230 Questions]

You are a Dynamics 365 Customer Service administrator.
You are configuring a case dashboard.
You need to filter the dashboard to show only escalated cases and cases that are marked as Request.
Which filter should you use?

  • A. Timeframe
  • B. Priority
  • C. Global
  • D. Visual
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard
by jaimelee at June 17, 2021, 5:12 p.m.

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jaimelee
Highly Voted 3 years, 1 month ago
Global is correct https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-interactive-dashboards-customer-service-hub
upvoted 6 times
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wwhung
Most Recent 1 year, 1 month ago
Selected Answer: C
Reference: https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-dashboard
upvoted 1 times
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wwhung
1 year, 1 month ago
Selected Answer: C
Global Filter has "Is Escalated" option.
upvoted 1 times
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Candy2002
1 year, 2 months ago
Selected Answer: B
Correct, we can setup Global Filter to filter out the cases.
upvoted 1 times
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Kolexy
2 years, 9 months ago
Correct. Directly lifted from https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-interactive-dashboards-customer-service-hub
upvoted 1 times
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B (20%)
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