Exam MB-230 topic 2 question 22 discussion

Actual exam question from Microsoft's MB-230

Question #: 22
Topic #: 2

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.
You need to set up the queues to meet the following requirements:
✑ Users must have their own queues that no one else can access.
✑ Users must not be able to view each other's queue.
✑ Users must be able to work from the support queue.
Solution:
✑ Set up each user queue to be private.
✑ Set up level1 and level2 queues to be public and add applicable members.
✑ Set up the support queue to be private.
Does the solution meet the goal?

A. Yes
B. No

Show Suggested Answer

Suggested Answer: B 🗳️

by vishjust at July 1, 2021, 9:56 a.m.

Comments

Submit Cancel

ApxA

Highly Voted 3 years, 2 months ago

✑ Users must not be able to view each other's queue. it means users from level 1 shouldn't view queue list from level 2. solution proposed : ✑ Set up level1 and level2 queues to be public and add applicable members A public queue not permit to add member. A public queue can be view by everyone in organisation. => This solution is not possible. The correct solution should be : ✑ Set up each user queue to be private. ✑ Set up level1 and level2 queues to be private and add applicable members. ✑ Set up the support queue to be public.

upvoted 19 times