Exam MB-230 topic 3 question 3 discussion

Actual exam question from Microsoft's MB-230

Question #: 3
Topic #: 3

A company uses Dynamics 365 Customer Service.
The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes.
You need to configure the intervals.
What should you configure?

A. Schedule with travel time and distance
B. Fulfillment preferences
C. Resource crew scheduling
D. Requirement groups
E. Schedule within time constraints

Show Suggested Answer

Suggested Answer: B 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups
Implement scheduling

by jakub_kangur at July 29, 2021, 7:50 a.m.

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lifewithbandit

Highly Voted 2 years, 4 months ago

Answer: B Fulfillment preferences are customizable entities that let you choose how schedule assistant results are displayed, like with neat hourly appointments or morning and afternoon time windows. By default, the schedule assistant displays results based entirely on resource schedules and the earliest available time, such as 10:39 AM. With fulfillment preferences set to hourly, the same resource's availability shows as 11:00 AM. This makes it simpler for the scheduler to view and understand availability and communicate it to the customer. Source: https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups

upvoted 6 times

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HaCha

Most Recent 11 months ago

Option E Schedule with travel time and distance: This option is used to schedule resources and account for the time required for travel between appointments. Fulfillment preferences: This option is used to configure how work orders are fulfilled and how resources are selected for work. Resource crew scheduling: This option is used to schedule groups of resources, such as a team or crew, to work on a specific job or task. Requirement groups: This option is used to group requirements that must be met in order to schedule an appointment or service. Schedule within time constraints: This option is used to set constraints on scheduling appointments or services, such as the earliest or latest time that an appointment can be scheduled.

upvoted 1 times

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