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Exam MB-230 topic 2 question 21 discussion

Actual exam question from Microsoft's MB-230
Question #: 21
Topic #: 2
[All MB-230 Questions]

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.
You need to set up the queues to meet the following requirements:
✑ Users must have their own queues that no one else can access.
✑ Users must not be able to view each other's queue.
✑ Users must be able to work from the support queue.
Solution:
✑ Set up each user queue to be private.
✑ Set up level1 and level2 queues to be public and add applicable members.
✑ Set up the support queue to be public.
Does the solution meet the goal?

  • A. Yes
  • B. No
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Suggested Answer: B 🗳️

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TiagoGouveia
Highly Voted 5 months ago
Selected Answer: B
Set public Queues and add applicable members doesn´t make sense because all users have access to all public Queues.
upvoted 5 times
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lilavi
Most Recent 5 months ago
on exam 27.11.2021
upvoted 3 times
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ryan_hoang4949
9 months ago
Correct. Users must have their own queues that no one else can access means DEFAULT PERSONAL QUEUES. Then change them to private queues that can be access by designated users for what?
upvoted 3 times
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