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Exam MB-230 topic 1 question 33 discussion

Actual exam question from Microsoft's MB-230
Question #: 33
Topic #: 1
[All MB-230 Questions]

You are a Dynamics 365 Customer Service administrator.
You need to add a new status reason to the case entity.
What are two possible ways to accomplish the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Navigate to Cases in the Customer Service Hub app. Open a record, edit the form, and then edit the Status reason field.
  • B. Modify the existing solution and the case entity. Edit the status reason and add an additional status reason value.
  • C. Create a new solution and add the existing Case entity. Select Status Reason and add a new value.
  • D. Modify the existing solution. Add another entity named Status. Then, create a status reason field with additional options.
Show Suggested Answer Hide Answer
Suggested Answer: BC 🗳️
by Edi41 at Aug. 9, 2021, 11:29 a.m.

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Chosen Answer:
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Aristotelesg
Highly Voted 1 year, 9 months ago
Selected Answer: BC
I belive B C is correct!
upvoted 9 times
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Vin22CRM
Most Recent 7 months, 2 weeks ago
B and C
upvoted 1 times
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Dynamicsbro
1 year, 7 months ago
I believe it's A & B. Why would you (C) create a new solution? Makes no sense to me. A & B are the most logical imho. Cheers
upvoted 4 times
SCON83
10 months ago
Maybe you don't have an existing solution with the Case entity inside it and don't want to work out of the default solution. B & C are the correct answers here.
upvoted 1 times
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timothy123
8 months, 3 weeks ago
A is not correct, because you can't edit the form nor fields from Cases in the Customer Service Hub.
upvoted 3 times
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lilavi
1 year, 11 months ago
on exam 27.11.2021
upvoted 3 times
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BasmaM
2 years, 1 month ago
why not D?
upvoted 1 times
agoodwin24
2 years, 1 month ago
because you are working with the case entity not status
upvoted 4 times
...
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Edi41
2 years, 3 months ago
I believe this is correct! BC
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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