Exam MB-230 topic 1 question 33 discussion

Actual exam question from Microsoft's MB-230

Question #: 33
Topic #: 1

You are a Dynamics 365 Customer Service administrator.
You need to add a new status reason to the case entity.
What are two possible ways to accomplish the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Navigate to Cases in the Customer Service Hub app. Open a record, edit the form, and then edit the Status reason field.
B. Modify the existing solution and the case entity. Edit the status reason and add an additional status reason value.
C. Create a new solution and add the existing Case entity. Select Status Reason and add a new value.
D. Modify the existing solution. Add another entity named Status. Then, create a status reason field with additional options.

Show Suggested Answer

Suggested Answer: BC 🗳️

by Edi41 at Aug. 9, 2021, 11:29 a.m.

Comments

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Aristotelesg

Highly Voted 2 years ago

Selected Answer: BC

I belive B C is correct!

upvoted 9 times

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Vin22CRM

Most Recent 10 months, 1 week ago

B and C

upvoted 1 times

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Dynamicsbro

1 year, 10 months ago

I believe it's A & B. Why would you (C) create a new solution? Makes no sense to me. A & B are the most logical imho. Cheers

upvoted 4 times

SCON83

1 year ago

Maybe you don't have an existing solution with the Case entity inside it and don't want to work out of the default solution. B & C are the correct answers here.

upvoted 1 times

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