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Exam MB-230 topic 2 question 23 discussion

Actual exam question from Microsoft's MB-230
Question #: 23
Topic #: 2
[All MB-230 Questions]

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.
You need to set up the queues to meet the following requirements:
✑ Users must have their own queues that no one else can access.
✑ Users must not be able to view each other's queue.
✑ Users must be able to work from the support queue.
Solution:
✑ Set up each user queue to be public.
✑ Set up level1 and level2 queues to be public and add applicable members.
✑ Set up the support queue to be public.
Does the solution meet the goal?

  • A. Yes
  • B. No
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
Manage queues, entitlements, and service-level agreements (SLAs)

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OeOaa
Highly Voted 10 months, 2 weeks ago
Correct
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lilavi
Most Recent 7 months, 1 week ago
on exam 27.11.2021
upvoted 3 times
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