Exam MB-230 topic 5 question 4 discussion

Actual exam question from Microsoft's MB-230

Question #: 4
Topic #: 5

HOTSPOT -
A company is evaluating Dynamics 365 Customer Service Insights.
The company decides to use the sample data environment to expedite the evaluation process.
You need to recommend a dashboard.
Which dashboard should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-kpi-summary https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-case-resolutions

by OeOaa at Aug. 23, 2021, 2:41 p.m.

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OeOaa

Highly Voted 1 year, 11 months ago

The Answers are Correct as in Reference: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-kpi-summary https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-case-resolutions

upvoted 5 times

LaMa5

1 year, 4 months ago

How is resolutions correct?

upvoted 1 times

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JustCoop

Most Recent 1 year, 1 month ago

https://docs.microsoft.com/en-us/business-applications-release-notes/october18/ai/case-resolution-dashboard KPI and Case Resolution Dashboards needed

upvoted 2 times

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moodi86

1 year, 6 months ago

I dont see this anywhere

upvoted 2 times

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