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Exam MB-230 topic 7 question 3 discussion

Actual exam question from Microsoft's MB-230
Question #: 3
Topic #: 13
[All MB-230 Questions]

DRAG DROP -
You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
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Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer
Implement scheduling
by fasa at July 29, 2022, 1:21 p.m.

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fasa
Highly Voted 1 year, 10 months ago
correct
upvoted 5 times
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wwhung
Most Recent 11 months, 4 weeks ago
When a case is received by email, a staff member categorizes the case as email and closes the case immediately. -> Email should also be setup in Entitlement Channel?
upvoted 1 times
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