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Exam MB-230 topic 1 question 11 discussion

Actual exam question from Microsoft's MB-230
Question #: 11
Topic #: 1
[All MB-230 Questions]

HOTSPOT -
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Suggested Answer:
by mkf at Nov. 14, 2019, 8:48 p.m.

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Chosen Answer:
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mkf
Highly Voted 2 years, 5 months ago
I think it should be A because in order to configure a different schedule per user, you have to go to Settings-->Security-->Users-->Work Hours. Thoughts?
upvoted 13 times
jofl
2 years, 5 months ago
I agree. when you want to setup indivual working hours for your csr you have to do that for each csr as described above. In the Customer Server Calendar you can setup the Support Schedules in genaral but not for each csr.
upvoted 5 times
wildflower
2 years ago
csr = Customer Server Calendar?
upvoted 1 times
vik2409
1 year, 11 months ago
CSR is Customer service representative.
upvoted 3 times
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wildflower
2 years ago
you say "I think it should be A", but in your comment you call it it can not be A since you have to go to Settings to define hours for each user account. so the given answers are correct?
upvoted 4 times
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Ameen
Highly Voted 2 years, 2 months ago
correct
upvoted 8 times
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jakub_kangur
Most Recent 9 months, 1 week ago
I go for 1 -2
upvoted 2 times
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ryan_hoang4949
9 months, 1 week ago
Guys guys!!! it is "Individual Working Hours" or "Working Hours for each individual". THe answer is correct.
upvoted 3 times
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KAL18
1 year, 3 months ago
I think A is correct. Question is referring to reps who have varying schedule. On the other hand, Customer Service Calendars apply as a whole over an SLA. I am not sure if they work for reps on individual level. Do they?
upvoted 1 times
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saadnadir
1 year, 4 months ago
1 answer for both questions
upvoted 1 times
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SvtPA
1 year, 9 months ago
Correct https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling#set-work-hours-for-the-resources
upvoted 2 times
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TonyRome
1 year, 11 months ago
The questions says "working hours to help desk representatives who have varying schedules"...Schedules, not hours. You are therefore wanting to set varying schedules, not individual user hours. So IMO the answer is correct.
upvoted 3 times
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Ameen
2 years, 2 months ago
Correct answer please see:https://docs.microsoft.com/en-us/dynamics365/customer-service/set-work-hours-resource
upvoted 3 times
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J12252011
2 years, 2 months ago
So, it the solution they provided the correct answer? Thank you
upvoted 1 times
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guest81
2 years, 3 months ago
Vary by day (also this term is exactly same term on the Web Refresh interface) https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service-schedule-define-work-hours
upvoted 4 times
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C (25%)
B (20%)
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