Exam MB-230 topic 1 question 5 discussion

Actual exam question from Microsoft's MB-230

Question #: 5
Topic #: 1

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings.
Does the solution meet the goal?

A. Yes
B. No

Show Suggested Answer

Suggested Answer: B 🗳️

by chlctt at Nov. 21, 2019, 1:12 p.m.

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DavidPPF

Highly Voted 8 months, 2 weeks ago

https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-case-from-email#create-cases-automatically-using-rules 1- Make sure that you have the Customer Service Manager, System Administrator, or System Customizer security role or equivalent permissions. 2- go to Settings > Service Management 3- Select Automatic Case Creation Rules. 4- To create a new case creation rule, select New. 5- Type or modify information in the fields. Source Type. Select Email to indicate that cases will be created automatically from email messages. Queue. Select the queue that the rule applies to. 6- In the Specify Conditions for Case Creation section, select the conditions for creating the case automatically => Answer should be NO. It must have step to Specify Conditions for Case Creation, not Configure autorespone settings

upvoted 10 times

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Dean0918

Highly Voted 3 years, 10 months ago

this is similar with No.38. this is wrong No.38 is correct. Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure conditions for record creation. Does the solution meet the goal?

upvoted 7 times

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Vin22CRM

Most Recent 2 years, 9 months ago

Selected Answer: B

Answer is NO

upvoted 1 times

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DemiY

2 years, 10 months ago

Create an automatic record creation and update rule: Step one: Set the Source type to Email, and then select the queue. Step two: Conditions to evaluate and Actions to take (e.g. subject contains word "New" or "Complain" Step three: Additional actions -- auto response The answer missed Step 2. Should choose B. No

upvoted 1 times

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DavidPPF

3 years, 5 months ago

Selected Answer: B

It must have step to Specify Conditions for Case Creation, not Configure autorespone settings

upvoted 4 times

HassanSarhan

3 years, 5 months ago

Right Thanks!

upvoted 1 times

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Milhis

3 years, 5 months ago

I mean, it didn't say activate it so right there it's set to deactivate.

upvoted 1 times

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ryan_hoang4949

3 years, 10 months ago

The correct answer is NO. Because if you don't configure conditions and actions, the rule are not able to generate any record for any entity, including cases.

upvoted 4 times

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