Customer service representatives are not able to manually add service-level agreements (SLAs) to a record. You need to enable on-demand SLAs. What should you do?
A.
Configure the scope of the workflow
B.
Publish the on-demand SLA
C.
Activate the SLA
D.
Request an administrator to add the SLA field to the entity form
"To apply SLAs on-demand manually, choose the SLA in the SLA field. This field is not available by default on entity forms. Ask your system administrator to add the field on the entity form."
Correct Answer is D.
To manually apply SLAs on demand, choose the SLA in the SLA field. This field isn't available by default on entity forms; you need to ask your system administrator to add it.
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
SLA on Case Form is not there by default.
You have to customize the Case form to get that field on Form.
The Given Answer D is Correct
upvoted 2 times
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