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Exam MB-230 topic 2 question 18 discussion

Actual exam question from Microsoft's MB-230
Question #: 18
Topic #: 2
[All MB-230 Questions]

You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule.
You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets.
What should you do first?

  • A. Use Lookup to specify the Add to queue value.
  • B. Select Edit to the command bar.
  • C. Toggle the radio button for Route from user/team to queue.
  • D. Deactivate the routing rule.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by bd at Nov. 30, 2019, 4:21 p.m.

Comments

Chosen Answer:
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arshad
Highly Voted 4 years ago
D- is correct answer as first action was asked to edit an active routing rule
upvoted 13 times
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gionger
Highly Voted 4 years ago
no friend, because the rule is active and it is not possible to edit the rule element.
upvoted 9 times
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WASSIM2020
Most Recent 9 months ago
Selected Answer: D
Correct answer
upvoted 1 times
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slmkrdy
3 years, 7 months ago
This is a dirty question :) answer is right though
upvoted 3 times
chaw
3 years, 6 months ago
Agree. All seem correct step in the process. But first thing first, Need to deactivate FIRST.
upvoted 1 times
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HassanEid9090
3 years, 9 months ago
D is correct
upvoted 3 times
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spacemess
3 years, 11 months ago
Deactivate is the correct answer.
upvoted 5 times
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bd
4 years ago
Should'nt it be B?
upvoted 1 times
wildflower
3 years, 8 months ago
D. Deactivate the routing rule.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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